Cancellation Policies for Guests

Each listing on RentShortlet has a cancellation policy set by the host. Understanding these policies helps you book with confidence.

Types of Cancellation Policies

Flexible

• Full refund if cancelled at least 24 hours before check-in
• Cleaning fee is always refunded
• Service fee is refunded if cancelled within 48 hours of booking

Moderate

• Full refund if cancelled at least 5 days before check-in
• 50% refund if cancelled between 5 days and 24 hours before check-in
• No refund if cancelled less than 24 hours before check-in

Strict

• 50% refund if cancelled at least 7 days before check-in (minus service fee)
• No refund if cancelled less than 7 days before check-in
• Cleaning fee is refunded if cancelled before check-in

Non-Refundable

• No refund for any cancellation
• Usually offered at a discounted rate
• Only for guests comfortable with no flexibility

How to Cancel Your Reservation

1. Log in to your RentShortlet account
2. Go to Trips and select your reservation
3. Click Cancel reservation
4. Select a cancellation reason
5. Confirm your cancellation

Refund Processing

• Refunds are processed to your original payment method
• Credit/Debit card: 5-10 business days
• Bank transfer: 3-5 business days
• Mobile wallet: 1-3 business days

Extenuating Circumstances

In case of emergencies or unforeseen events, we may provide additional support:

• Natural disasters
• Government-mandated travel restrictions
• Serious illness or injury

Contact support with documentation for extenuating circumstances.

Host Cancellations

If your host cancels your reservation:

• Full refund of all payments
• Assistance finding alternative accommodation
• Compensation credit for future bookings

Questions?

Need help with a cancellation? Contact our support team.