Managing Your Reservation

Your plans have changed and now you need to manage your home reservation. No problem. This guide covers everything you need to know about payments, changes, and cancellations.

Payment Options

RentShortlet accepts various payment methods:

• Credit/Debit Cards: Visa, Mastercard, Verve
• Bank Transfers: Direct bank transfers via Paystack
• Mobile Money: Pay with your mobile wallet

Making Changes to Your Reservation

If you need to change your reservation dates or details:

1. Go to your Trips page
2. Select the reservation you want to change
3. Click Change reservation
4. Select new dates or make other changes
5. Review the updated price and confirm

Important Notes

• Changes are subject to the host's availability
• Price differences may apply for new dates
• Some reservations cannot be changed

Cancellation Policy

Each property has its own cancellation policy. Common policies include:

Flexible

Full refund if cancelled 24 hours before check-in

Moderate

Full refund if cancelled 5 days before check-in

Strict

50% refund if cancelled 7 days before check-in

How to Cancel

1. Go to your Trips page
2. Select the reservation
3. Click Cancel reservation
4. Select a reason for cancellation
5. Confirm cancellation

Your refund (if applicable) will be processed according to the property's cancellation policy.

Need Help?

If you're experiencing issues with your reservation, contact our support team for assistance.